I was recently interviewed by a reporter for Metro News Today who asked how I would help manage the chaos at the H1N1 clinics. Below is an excerpt, or you can read the full article here.

“Ciara Daykin, CEO of Firefly Occasions Inc., would remedy the situation with an online form so paperwork is completed in advance. “Just like asking wedding guests for their meal choice before the wedding so the kitchen is prepared, the online form would ease lineups.”

She thinks there should be an online and offline way to make an appointment. “Then priority cases could be distinguished, just as we distinguish wedding VIPs who have special needs.”

Daykin understands planning means comfort. Just as she doesn’t want wedding guests asking the bride and groom organizational questions, she would spare the H1N1 clinic receptionist and medical staff. “I would have at least four co-ordinators at each clinic to make their way from person to person to see if they can make their experience better and answer any questions.”

She would try to reduce vaccine jitters with essential oil candles and calming music.”